Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All damages must be reported to us immediately upon receipt of delivery, this will be extended to a maximum of 5 days. This does NOT apply to personalised items.
If you have placed an order with us for personalised items, you have 24 hours to contact us to make amendments or cancel your order. After 24 hours we are unable to change or cancel your order as this will be in production. This is due to the fact that all of our items are personalised and made to order and cannot be resold.
If you receive your item damaged or any printing errors, a replacement or refund will be offered and in this instance, subsequent postage costs will be paid for by us.
Please ensure all product descriptions and size guides are read before ordering.
In the event of items being delayed or lost in transit, The Giftunique Co reserve the right to claim for loss with the courier prior to offering any replacements or refunds. We consider orders lost after a period of 21 days.Please contact us on firstname.lastname@example.org before returning.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Sale or clearance items cannot be returned or refunded unless damaged or contain printing errors.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Warranty / Guarantee
If there are defects in the goods you have purchased, The Giftunique Co. abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, please contact us to let us know.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
The Giftunique Co. are unable to take responsibility for any returns lost in transit so we advise you obtain proof of postage and consider a tracked return.